Shipping Policy

Thank you for shopping with us! We aim to process and dispatch every order as quickly as possible while ensuring each item is carefully made and packaged.

Processing Times

Please allow 5–7 business days for your order to be made and prepared for dispatch.

As many of our products are handmade or made to order, processing times may vary slightly during busy periods, sales, or public holidays.

Shipping & Delivery

Australian Orders

Shipping costs are calculated at checkout based on your location and selected shipping method.

Delivery timeframes are estimates only and will vary depending on your location and the shipping carrier.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Incorrect Shipping Addresses

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders that are delayed, lost, or delivered to an incorrect address provided by the customer.

Shipping Delays

While we strive to dispatch and deliver orders promptly, we are not responsible for delays caused by postal services, courier companies, customs clearance, weather events, natural disasters, or other circumstances beyond our control.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We will gladly assist you in lodging an enquiry with the shipping carrier. However, once an order has been handed to the shipping carrier, we cannot guarantee replacement or refund for delays, lost parcels, or damage caused during transit.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact us at:

zazdesigns@hotmail.com