Refund policy

Damaged, Incorrect or Stolen Items

Please inspect your order immediately upon delivery. If your item arrives damaged during transit, you receive the wrong item, or your parcel is suspected to have been stolen after being marked as delivered, please contact us within 24 hours of the recorded delivery time.

To allow us to assess your claim, you must provide clear photos and/or videos of:

• The damaged item (if applicable)
• The original packaging (including any damage)
• The shipping label
• Any other information we may reasonably request

Claims submitted without sufficient evidence may be declined.

Items that are damaged after delivery or through normal use, accidental damage, misuse, or improper handling are not eligible for a refund or replacement.

Replacement Policy

We are committed to providing quality products and excellent customer service. Replacement requests are assessed on a case-by-case basis and are not guaranteed.

If a replacement is approved, we will determine the most appropriate resolution, which may include a replacement item, store credit, or another suitable remedy at our discretion.

Please note that once an order has been handed over to the shipping carrier, we cannot guarantee reimbursement or replacement for parcels that are delayed, lost, or stolen in transit. We will, however, assist you in lodging an enquiry or claim with the shipping carrier where possible.